Dispatch and Delivery Policy
Whitsunday Discount Marine wants to exceed your expectations.
Dispatch:
All products available on our website are in stock in our Whitsunday (Central Queensland) warehouse.
All items ordered and paid for will be dispatched on the same business day for sales transactions completed by 12:00 pm AEST (Australian Eastern Standard Time) or 1:00 pm AESDST (Australian Eastern Standard Daylight-Saving Time).
For any transactions completed later than 12:00 pm AEST or 1:00 pm AESDST, dispatch will be affected the next business day.
Delivery:
We endeavour to deliver the majority of products within 5 business days using a combination of Australia Post, Aramex Couriers and Sendle.
However Western Australia, Northern Territory, South Australia and Tasmania may take up to 14 days if the package weighs more than 5 kilos or cannot physically fit into a 5kg Australia Post satchel.
Upon dispatch a confirmation email is sent to your nominated email address. This email confirms the dispatched goods description, the delivery service and the tracking number of the parcel.
Your parcel can be tracked at any stage by entering the tracking number into the track search area of the delivery service. Your email contains a direct link to the delivery service's tracking screen.
If your delivery has not been affected within a reasonable period, please contact:
office@whitsundaydiscountmarine.com.au or telephone: 07 4948 3947
